-
- IT service management sector is all about listening and attending to customer needs promptly and effectively. The below RACI matrix shows how to clearly demarcate roles and define accountability among the groups involved.

-
- Define decision rights clearly and you have taken that first step towards solving a problem. Here is an example from a consultancy firm’s blog on the use of RACI matrix to show decision rights within a team.

-
- One more to the list. RACI matrix for maintenance planning which neatly defines the roles of a supervisor, planner, technicians and managers.

