RACI Matrix – Defining Accountability

Teamwork and effective coordination among teams is the key to the success of a project. One of the first steps to begin a project would be to chart out the roles and responsibilities. A simple and visual tool to present this information is the widely used RACI matrix. This matrix tracks people or roles to the business activities, defines accountabilities of team members and gives the stakeholders a clear understanding of the team. Here are some examples of how RACI matrix can be used to plan and assign roles for a project. These images, recreated using 24point0’s RACI Matrix PowerPoint Graphic, are fully editable and fit seamlessly into your corporate templates.

1. 1. IT service management sector is all about listening and attending to customer needs promptly and effectively. The below RACI matrix shows how to clearly demarcate roles and define accountability among the groups involved.

Source: http://www.thenetworkguru.org/%28S%28syw0rt55zwofemn0chqo3xah%29%29/History.aspx?Page=%20ITIL%2C%20Foundations%20Exam%20Study%20Notes%20%28The%20Art%20of%20Service%29&Revision=8

1. 2. Define decision rights clearly and you have taken that first step towards solving a problem. Here is an example from a consultancy firm’s blog on the use of RACI matrix to show decision rights within a team.

Source: http://catalystoc.com/blog/tag/decision-rights/

1. 3. One more to the list. RACI matrix for maintenance planning which neatly defines the roles of a supervisor, planner, technicians and managers.

Source: http://pdfcast.org/pdf/raci-template-example-maintenance-plannning