Top 6 FAQs

Q: I would like to use your product across our company and then incorporate it into a promotion and training courses. Does my existing license purchase cover these uses?

Answer: If you use this product to give a presentation to the whole company, then sure you can use it. But if you need to send the PowerPoint source file to the whole company, then you would require to buy extra licenses. You can share your licence with 3 people in your team.
Our product is editable. You can convert the product to an image format and share it with your team without any problem. However, if your team needs the source file to make edits for the training course or promotion, then depending on your team size you would need to buy extra licences. Read more about our licence policy.

Q: I did not get the confirmation email to download the product, what do I do?

Answer: Can you please check your spam folder. Did you purchase using another email ID attached to your PayPal or Amazon account? Please check that email address. If you have still not received it, please contact our customer support for help.

Q: Did your Amazon payment transaction fail?

Answer: If you are having trouble paying with Amazon please make sure that you have filled in all the required text box fields at Amazon.

If the transaction still does not go through, you can pay with your personal credit card by clicking on the PayPal link. You do not need to create a PayPal account to use your credit card.

Q: I cannot open the file and I get an error while accessing it. What is the problem?

Answer:We notice that this might be an issue with your PowerPoint file Security. You can solve this issue by fixing the particular file or by fixing PowerPoint.
To fix the file please follow the steps below:
  1. Right-click the problem file in Windows Explorer.
  2. Click Properties on the pop-up menu.
  3. On the General tab of the Properties dialog box, click "Unblock"
  4. Click OK.
If you want to be able to download any PowerPoint files from the internet or from other source, then please follow these steps below:
  1. Please note that you will need to have your antivirus and malware protection software up to date in order to protect your system.
  2. Start PowerPoint
  3. Choose File then Options

  4. Click "Trust Center" on the left, then click "Trust Center Settings" on the right


  6. In the Trust Center dialog that opens, click "Protected View" on the left then REMOVE the checkmark next to "Enable protected view for files originating from the internet"

  7. OK your way back out of all open dialog boxes.
  8. Try opening the file again.


Q: Should I log in or buy as a guest? What is the difference. What are the benefits?

Answer: You can buy our products as a guest or by logging in and creating an account with us. Yes, it is more hassle free to buy as a guest, however there are added advantages if you create an account with us.
If you create an account with us:
  • you will automatically be a subscriber to our newsletter where you get tips and tricks on PowerPoint,
  • you will be informed about our new products and discounts.
  • Pre-paid points can be purchased only if you are an account user.
  • once you have an account with us, every purchase is saved and you can come back to download your products and re-use your points anytime. Your prepaid points will never expire.

Q: I click on the download link in your email but it does not take me to your download page what is the problem?

Answer: Your payment is pending with PayPal and that is why the link is not available. Please contact PayPal customer service to resolve the same. If the problem, still persists please contact our customer support and they will help you.


Q: I bought the Pre-Paid points package, however I cannot use them. Why?

Answer: If you have purchased points as a guest, you will not be able to use them. Please first create an account with us. Please contact our customer support so that we can create an account for you and add the points you have purchased to your account.

Other Frequently Asked Questions

Site Security & E-commerce Transaction Security

Q: What is Heartbleed?

Answer: The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library.

Q: How are users vulnerable to it?

Answer: This weakness compromises protected information, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).
It’s also allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content. This allows attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users.

Q: Is 24point0 protected from Heartbleed?

Answer: Yes, 24point0 and all of its affiliate websites (,, and are protected from the Heartbleed bug. We have tested the domain and can confirm that our server does not have any vulnerabitliy to the Heartbleed bug.

If you would like to test the vulnerability of a website to the heartbleed bug, please type the URL of the site on this page:

Once the results appear, scroll down to the section: Protocol Features / Problems and look for Heartbeat.

If the site is not vulnerable to the bug, it should read Supported Immune to Heartbleed attack

Heartbleed Security


Order Status

Q: I had placed an order and there was nothing! I even got a PayPal receipt but no download link.

Answer: First things first, if you're buying as a guest, then you will only receive an email with the download link. If, however, you've registered an account, you will also be able to access and download your products from your account.
So be sure to check your spam folder for our email with the download link. The email and subject will look like the image below:

Q: In what format will I receive my purchase? Do you offer to ship it?

Answer: As of now, we only offer our products in downloadable format and do not ship them in CDs or memory drives. But you can always login and enjoy the benefit of unlimited downloads from your account.


Mac or Windows?

Q: Is the file that I will buy guaranteed to work both on MS PPT for Mac 2011?

Answer: Yes. Please note that while the map deck is created in Microsoft PowerPoint for 2007 and above, our products do work in PowerPoint 2011 for Mac. If you experience any problem with the version that comes in your download, then please contact us and send us a screen dump of the problem. We will rectify any issue.

Q: Hi, I bought a product from your Keynote website and then realized that I actually needed a PowerPoint and because I was in a hurry, I bought the same product from this site as well.

Answer: No worries. We will process your refund instantly.


Points Earned

Q: I have made purchases and I don't seem to be earning points. I don't recall seeing points for last 3-4 purchases. Did you change how they are earned?

Answer: Yes we did change our points program that we launched when we first started the store. It was a great 1 for 1 deal. We have pre-paid points packages. Have you seen the good deals?

If you are a regular shopper this is the way you want to go.

You should also be receiving our emails which feature:

Discounts on new products and or featured products.

Q: I was wondering if you still award points for purchases?

Answer: We have changed the way we use points. More of our customers who shop regularly benefit from buying our Pre-Paid points package and so we have switched to this model in the store.

Please visit the amazing deals at Pre-Paid Points. Your points will never expire. Our best deals are better than our previous point system, savings up to 75% right now with pre-paid points.

Q: I have purchased a Prepaid Diacount Point bundle from your site with PayPal. The Points are not showing up on my account. How can I redeem them to purchase products from your store?

Answer: After purchasing a Prepaid Discount Points package, your account will be instantly credited with the amount of Prepaid Points that you've purchased. For instance, if you purchase the 425 Prepaid Discount Points package, you will be spending $250.00 and your account will be instantly credited with 425 Prepaid Discount Points.
Note: Each point is the equivalent of $1.00.

Q: I have some points in my account but I do not know how to do use these points, can I buy with these points? Could you tell me?

Answer: Sure, the points are meant for you to redeem against our products (1 Prepaid Point = $1.00). Please follow these instructions and you should be good to go!

Q: I used the points to buy this which took the price down to $0.00 and PayPal wouldn't let me buy it for $0.00 and then the window crashed! I then went through buying it again, using the points and it came to $11.00 so have I lost those previous points?

Answer: That happens when we select the wrong option after having paid with our prepaid points. Please ensure that you select "No Payment Information Required" after you've used your points (see below). And we will restore your points or refund the money whichever works best for you!


Product Questions

Q: Your products are new to me. Before purchasing, I'd like to know which products I can use to edit the vectors. Can I use Illustrator?

Answer: Yes, you can use Illustrator. Since all of our products are made in PowerPoint, they are all in vector format, so yes you can edit in PowerPoint.

It depends on how you want to use it. If you want to use only some part of the elements of the products, you can open your Illustrator and simply copy paste the shapes from PowerPoint and it will all be in vector format. Also, it depends on what version of PowerPoint and Illustrator you have.

If you are on using Illustrator CC or CS6, you can simply copy the shapes from PowerPoint and paste in on your Illustrator.

If you want to make sure that the shapes in PowerPoint can be edited in Illustrator, follow these steps:
  1. Select all the shapes you want to edit in PowerPoint > Right click on it and select "Save as picture...".
  2. On the dialog box that appears, select the "save as type" to ".emf (Enhanced Windows Metafile)".
Once you saved this, drag and drop this file into your Illustrator and you can edit them easily.

Please note that if there are any text included on the shapes you saved, you might need to do that manually from your Illustrator.

Q: If I purchase Infinity Loop Diagram (PowerPoint). Can I install it on my home and office laptops?

Answer: Yes you can.

Click here for more information on our agreements.

Q: Just purchased the Roman Pillar templates when I open the product from the link it gives me an error. My point was to use this in powerpoint but it opens in word 2013. How do I fix this?

Answer: It is not a word file, it is the PowerPoint that you see in the store.

Q: Can you make me an offer please for the following map set:

1. South Korea
2. China
3. Japan
4. Australia
5. Brasil
6. Russia
7. Canada
8. South Africa

All maps on State level only. District level not required.

Answer: You might want to take a look at our Prepaid Discount Points package where you can save up to 75% worth of products.

This is a fantastic deal if you are looking for more than 2 or 3 products. Our pre-paid points will never expire.

Q: I am looking for 3Ds object for Keynote and I have Mac OS X 10.9.4 May I have download on 3Ds object for Keynote?

Answer: Please send us the link to the exact product you were interested in. We can upgrade these products to the latest version.

Once they are converted you can buy and download from the store.

Q: I need a map of Africa, ideally light background with borders of countries. Would need to colour certain countries in different colours as per a chart?

Answer: Our map of Africa is perfect for what you want to do. All of our PowerPoint slides are editable. You can easily change the color of the background, inside colors, borders and resize. Instructions are on the product.

Q: My friend, gets promotions of sale items from you but I do not. How can I be informed of sales?

Answer: You can sign up for our weekly email campaigns to receive special offers on our latest slides.

Don’t miss out on our Pre-Paid points packages. This is a fantastic deal if you are looking for more than 2 or 3 products. Our pre-paid points do not expire.

You can purchase our slides in two ways:

1. Create a log in and register on the site.
2. Purchase as a guest.

Q: I tried to individually select and edit some countries on the map. But I can't "ungroup" the map. Could you please help me and explain how I can "ungroup" any item?

Answer: Please follow the steps below and you're good to go!

Q: I would like to know how you can in a Powerpoint-template make an personalized image library for a specific customer.

Answer: Follow the step-by-step instructions in this tutorial showing how to create personalized library.

Q: I purchased the puzzle diagram-editable PPT and I can't edit it. I have the 2003 version of PPT. Please let me know how to edit.

Answer: All of our products are created for 2007 and 2010 versions. What we can do is convert your product into 2003 for free and send it to you immediately.

Q: I was going to purchase one of your Powerpoint Iceberg slides, but it is unclear to me whether I must choose just one of the layouts shown, or if all noted (there are 7 layout options) come with the one purchase.

Answer: All the 7 layout options that you see come in the same file. So when you make the purchase, you will get all the 7 slides along with the title slide.

Q: Can I fully edit each country separately: adding different colors, designs inside each country shape?

Answer: Absolutely. In fact our primary USP is that all the products on our website are editable. You can change colors, ungroup, change text or resize/ rescale (without distortion).


Payment Method

Q: I liked several shapes and I want to buy, the problem is that PayPal is not allowed in my country and I tried to buy directly by Credit Card from PayPal but without having account it is impossible.

Answer: After you've added your products to your shopping cart, select Payment Options. And when you come to the page below, choose "Credit or Debit Card".
As of now, we accept Discover, Visa, MasterCard and American Express.


PowerPoint Formatting

Q: I need assistance to tidy up power point slides. How quickly can this be turned around?

Answer: Our formatting services have a 24 hour turn around time. But for more clarity, please fill out this form and we will get back to you within 12 hours.

Q: I need a quote (TAT and cost) to animate a PowerPoint presentation.

Answer: Our formatting services have a 24 hour turn around time and the rates vary for different kinds of projects. But for more clarity, please fill out this form and we will get back to you within 12 hours.

Q: I was unable to use the template. I had to end up creating something from scratch.

Answer: We realize that some of our products may not be what will work best for you. While you can always request an instant refund, you could always reach out to our support team to customize it as per your needs which might incur an extra customization cost. Of course if the work involved can be done within 15 to 20 minutes, we will do it for free!



Q: I want to use one of your DNA templates with my own data for my Capstone project proposal. It will be published and I wondered if using it would violate any copyright requirements you have on the template.

Answer: You have our permission to alter and use the image (not an editable PPT) in your publication. Using any of our diagrams in a published format is fine as long as you are not publishing the "editable" version of the PPT diagram.