How Customers Benefit From Our Services: The Story of the Swiss Businessman and his PowerPoint Problems
Customer: A Swiss business consultant
Situation: The business consultant is about to conclude his meeting with his clients at noon in Switzerland. Just before walking out the door he takes a photo of the whiteboard that was used during the meeting. It shows the proposed new structure for the company.
Problem: Several key people worked all afternoon on this diagram and the information needs to be communicated a larger group the next day for feedback. The consultant needs to capture this diagram on a PowerPoint slide but he does not have the time or skills to do it by tomorrow. Fortunately he has a team in India on call ready to do his work overnight.
.jpg "A Member of the Shillong PPT Make Over Team Works on a Diagram")
Solution: Within 2 hours the consultant sends the 24point0 team the photo of the whiteboard along with instructions on how to make a presentation. The 24point0 team receives the photo and instructions at 8 AM India time. The team reviews the project and the team leader assigns it to the most capable available person - Kit.
Kit works with his team leader to review the project and then goes to work recreating the whiteboard diagram. He also creates 3 supporting slides. At 11:30 AM he is finished and sends the PowerPoint slides back to the consultant for feedback. The consultant makes some modifications and sends the notations so that Kit knows exactly what to do. Kit is familiar with this iterative process because other consultants we have worked with evolve their presentations in a similar way. Kit makes the adjustments to the diagram and makes other minor changes. He sends his work to his team leader for a final quality check. The team leader approves it. Kit sends it back to the consultant in Switzerland. The consultant wakes up to find his completed PPT deck polished and ready in his inbox.
.jpg "Celebrating PowerPoint Makeover Success")
Result: Everyone at the meeting is amazed at the way the consultant was able to create such a high quality presentation so quickly.
And Kit? He leans back in his chair satisfied that he provides value to customers across the globe. The team leader comes up to him and congratulates him on a job well done...and tells him that he has another consultant who needs his help today.
Contact us today to find out more about outsourcing your PPT services.
Look at other scenarios to see how customers benefit from our services:
Comments on this entry are closed.